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Can you get an iPhone 4 for free on a Three SIM Only deal?

| Cool Tips, Latest News, The UsedMac Blog | October 11, 2010

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I have spent the weekend full of regret.

No it's not about Saturday nights kebab. Or the 3 jaegerbombs that preceeded it. Nor is it that I lost 2 hours of my life to X Factor last night.

It was the fact I turned down a very good offer on an iPhone 4 from Three.

As you'll know we are on the search for the best UK mobile network for iPhone users. If you didn't know this then check out our iPhone SIM Only blog here.

I have been testing the networks for real. Not in a lab, not in a day, but by porting my own number after 2-3 months with each network. So when it came to get my PAC code from Three, the customer service agent on the line made me an offer to stay.

A very good offer in fact: despite me only being with Three for 2.5 months on a 30 day SIM only contract, he offered me a completely free iPhone 4, on a 24 month contract. Now this in itself is a pretty good deal, but the contract itself didn't break the bank. For £35 a month I'd get 500 any network minutes, 3000 texts, 3000 3 to 3 minutes and 1GB of data. So not quite the bargainous One Plan, but hardly the £50 a month you'd expect to pay elsewhere in order to get an iPhone 4 without any upfront payment.

So why was I offered this? Well mobile phone networks put a lot of effort into reducing something called 'churn'. This is the term used to describe when a person leaves a network, rather than joining or renewing their contract. Why is this important? Well if a network signs up 10 users in a day, but also churns 10 users, then they haven't actually increased the number of people willing to give them money. This is exactly why they try to keep hold of our custom at the end of our contracts with a free upgrade to a great handset and some extra minutes thrown in. (You may of noticed that 24 month contracts have now become commonplace - this is simply to lock us in to pay for longer).

So a good offer is far from rare nowadays. In fact websites like MoneySavingExpert will tell you how to get a better deal. What astonishes me though was that Three was prepared to spend so much on keeping my custom, even though I'd been with them for a very short period of time.

So if your patient and fancy spending a few months on one of their iPhone SIM Only deals, then you could find yourself being offered a free iPhone 4 when you ask to leave them.

Are you about to try and leave a mobile network after only a few months? Did they offer you anything to stay? Let us know and leave a comment!

iPhone SIM Only Review: T-Mobile is go!

| The UsedMac Blog | October 6, 2010

T-Mobile

Well my number is ported so the T-Mobile iPhone experience starts here. Who would of thought I'd be able to do this back when I first got my iPhone 3G? It was a different landscape then: it seemed it would be exclusive to O2 forever, the App Store was in its infancy, the iPhone still felt a niche buy with many not wanting to give up the ability to forward a text or MMS - how expectations have changed!

As users we have gone from wanting excellent cameras and text forwarding on our phones to the full blown web, apps and games. With it our expectations for 3G coverage and speed have ramped up significantly. That is the point of this special blog series: to try and find the best 3G mobile network in the UK for iPhone users!

As you'll of previously read, Three has surpassed low expectations and delivered a great experience for mobile data, even at time matching there rhetoric. Since moving from O2 to Three I've definitely had a better iPhone experience within the M25 in the capital. O2's network struggled to cope with the demand of all those iPhones from its period of exclusivity meaning even clear phone calls became a struggle. With Three the call quality was far improved with less dropped calls. This was nothing compared to the data though with a blinding N1 speed test effort delivering bandwidth than many people in the UK get on ADSL.

So given the bar Three has set, I'll be judging T-Mobile on the following:

  • Great UK 3G coverage for trips away from home
  • Better 2G/3G handover ability than Three
  • Solid 3G data performance in Central London (The ability to stream live radio uninterrupted when walking around the capital being my favourite test)
  • Value For Money
  • Customer Service

Something else that I'll be considering is the 'iPhone Factor'. O2 scored highly with this: visual voicemail and there own App Store app to check your usage. No such niceties with Three: standard voicemail and no apps. O2 has had a headstart though so perhaps other networks will catch up.

So keep tuned to see how T-Mobile fairs!

The iPhone SIM Only Challenge: A Recap

| The UsedMac Blog | September 14, 2010

T-Mobile

So my time with Three UK has come to an end. Soon I'll be porting my genuine day-to-day mobile number to T-Mobile UK, using my iPhone 3G on it for real.

Why? Well in the continued quest to find out which network you should run your iPhone on.

Since O2's exclusive carriage deal came to an end in the UK and the launch of the new iPhone 4, we have been spoilt for carrier choice. You can now buy an iPhone with a contract from O2, Three, T-Mobile, Orange and Vodafone.

All of them also offer SIM-Only deals, a product that O2 revolutionised the contract and PAYG market with. It essentially combines the two: you get the benefits of contract tariffs (lots of minutes, good value) with the flexibility of Pay As You Go (no ties, a much shorter minimum term of 30 days). For iPhone users that are out of contract it means they can try out different networks without having to commit to 18 or even 24 month contracts.

Why is network performance so important to iPhone users? Well it's the first 3G Smartphone that really puts big data demands on the mobile networks. Admittedly it is far from the first 3G handset, but it’s easily the most successful as a mass-market proposition here in the UK. As we know it's also beautifully intuitive to use, meaning that many more people are using the mobile web, Tweeting, emailing and watching YouTube. This puts a great pressure on mobile phone company’s networks and is the reason behind this UsedMac blog.

I became frustrated with the performance of O2 in London. Despite no issues with signal strength, I was rarely able to use it. In my mind O2 simply had too many iPhone users without the network capacity to back it up. Now that we have the choice of all the networks I'm going to find out which is the best all round experience on these factors:

  • 3G Data performance
  • Call quality
  • Value for Money
  • Customer Service

I started with O2 on a bad note, joined Three with low expectations and now move to T-Mobile with positive reviews from friends.

T-Mobiles performance will be particularly interesting for another network: Orange.

They are currently merging with each other and from October the 5th will share their 2G network for their customers. In the future they may do the same with their 3G network, which could give them the largest 3G coverage in the UK.

Stay tuned for my experiences with T-Mobile!

Three frustrations of Three

| The UsedMac Blog | September 5, 2010

Three SIM Pack: Never thought I'd see one of these again

Time for some negatives. Here are things that have got me a little annoyed with Three. Let's push the boat out and use some bullet points:

  1. Walled Garden This isn't another euphemism for your Lady Garden, but it stops you seeing any if you want to. Even when trying to read Holy Moly over there 3G, Three insisted on me paying to watch their own hardcore porn. No, I just want to look at the latest photo of The Hoff drunk in a German airport
  2. Visual Voicemail The problem with Visual Voicemail on Three is simple. There isn't any. Props to O2, when you get used to it, its bloody useful.
  3. Inflexible SIM Only options Let's be honest, 300 minutes, 3000 texts and 1GB of data for £15 quid a month is a bargain. Only problem is what if you run out of minutes? I'll tell you, as I have regularly: they charge you a fortune. I expected 300 to be enough as I barely used 200 a month with O2, well below my limits. Turns out that now I'm on a network where I actually can make calls I do. So I managed to run up £50 quid of call costs on top of my £15. If you want more minutes each month now the only other option is there One Plan. Now this is admittedly brilliant value. The only problem is that even on a SIM only deal, you have to sign up for 12 months. Er, no. Why would I want to do that? I might as well get a new handset as well.

Soon I'll be concluding on Three and throwing the DICE OF 3G! Who will be next?

So how is Three’s coverage?

| The UsedMac Blog | August 21, 2010

Three SIM Pack: Never thought I'd see one of these again

Three SIM Pack: Never thought I'd see one of these again

In the last blog in this series I was impressed with how solid Three’s network seemed across London. Now, obviously life does exist outside of the M25 so here are my thoughts on how their network stacks up after doing some travelling.

(Three are, after all, running their current advertising campaign in order to wipe their image of having patchy coverage from our memories.)

I’ve mentioned before my previous pain with Three. It was a while ago though, back in 2003 to be precise, although they were a young company building a network from scratch. They had even less 3G coverage back then, meaning that you spent a lot of time falling back on to O2 (they have since changed to Orange as the provider of their ‘fallback’ network for Talk and Text). It seemed they wanted to avoid you ending up O2 as much as possible as back then my phone would try to cling on to Three’s 3G as long as possible before dropping your call and registering to O2′s network. As you can imagine, this made making calls a painful process. More often than not I’d have more O2 signal than Three but I’d be lumbered with barely a bar of unusable 3G.

So, how about 2010? Well I’m pleased to say it’s a lot rarer that I see the iPhone bail on to Orange’s network. I’d guess that 70% of the time I glance at the phone it’s got 3G. So it’ll be on Three’s own network. In London it’s probably closer to 90% most of the time, if not more.

Back to outside the capital: I recently grabbed a train from London up to Birmingham, going via the pleasant (and even better, cheap) Chiltern Railways. Now, this journey is mostly rural, serving smaller towns en route than the West Coast Mainline. Firstly, there were regular patches of no signal at all. This though was the case on both O2 and Three. However, I was impressed with how regular the 3G coverage was. Three are clearly making inroads.

Whilst in Birmingham their 3G was also comparable to Orange (on another iPhone). Call quality was good and data speeds seemed nippy enough with perhaps an edge on what I was previously experiencing with O2. With a damn sight more reliability.

Onwards to the North from Birmingham with a trip to the end of the M6 and, ultimately, Scotland. North Berwick to be precise. It’s a bit like the Brighton of Edinburgh. But a lot less developed. And with more golf.

I expected to be sat on a few bars of Orange’s 2G network on my Three iPhone. Yes this is hardly the Hebrides, but my expectations were still that Three would only perform well in big population areas.

I was in for a surprise though - full genuine Three 3G. All 5 new iPhone bars of it. Exactly the same as when sat in my North London flat.

So far, so impressed. When expectations are so low, clearly the only way is up.

Ridin’ Solo, I’m Ridin’ Solo – Part 1

| The UsedMac Blog | July 24, 2010

Ah Jason Derulo. To some a purveyor of fine bright sunny Pop. To others: The Gimp that keeps singing 'Beluga Heights' on the intro to all his weak tracks. I'm feeling somewhat inspired by his most recent big hit though.

I've just come to the end of my 18 month contract with O2 UK. That means my trusty stead, the 16gb iPhone 3G, is mine to do with as I wish. This means a few options:

  • Send it to Envirofone and get some cash to spend on Take That tickets....
  • Carry on as I am with O2 on Simplicity (£15 a month isn't to be sniffed at)
  • Get the hell off O2's overloaded network See how life is on Vodafone, Orange and even T-Mobile.
  • Get an Android

Clearly the latter isn't going to happen (not with this sort of attention to detail)

So rather than sign straight up to the lovely new iPhone 4 I thought it would be a great opportunity to Road Test some other networks.

First of all I made sure O2 unlocked my iPhone before getting my PAC code. If you want to, O2's Online Unlocking form is here

And then I made a visit to the Devil.

After vowing never to give them a penny of money again. I walked into a 3 Store. Hold on tight for my next post.

The iPhone SIM Only Network World (ok that bit is a lie) Tour starts here!