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iPhone SIM Only Review: What’s T-Mobile like on Orange?

| The UsedMac Blog | December 5, 2010

T-Mobile: on er Orange

T-Mobile: on er Orange

Well it's been a while with T-Mobile on our SIM Only real world, real life test. It’s also been an interesting period too for the network as they have started to merge behind the scenes with Orange. Only recently has this coming together been visible on the high street as well. Not in a traditional sense though, the two brands are continuing to exist side by side. Instead of sharing shops, they are sharing networks.

They are both shouting about this too. In the capital they have run ads alongside each other in characteristic Pink and Black & Orange across nearly every tube train I have got in. In the national press they also run playful ads to tell us that Orange users are welcome on T-Mobile and vice versa. They are hardly holding back this new feature in fear of use.

Let's clarify though that it's only their 'Talk n Text' networks that are being shared (original 2G basically) and not what all of us are now interested in: 3G and its higher data speeds. Surely in this age, all of the 'original four' networks have nailed their basic 2G coverage? They've had long enough. You'd of thought especially in London that I'd be picking up full bars with my ears alone.

Astonishingly though in the case of T-Mobile this is not the case. I've noticed in Central and West London my signal disappear altogether when inside buildings. Other times I've come out of the Tube and not gained any for 10 minutes. This reminded me of being back in the bad old days of O2 before I moved to Three. This is obviously a very personal experience, but in the age where we all worry about 3G signal, its worth remembering that people still struggle to get any whatsoever.

So for T-Mobile and Orange, it's good they are merging like this. Just think of all those disgruntled users that will of signed up for a 24 month Orange contract, yet can't get a whiff of signal in their own house. At least now they have a chance of making calls over T-Mobile.

Sharing: Good for T-Mobile

How have I found it? Well initially: mixed. I had hoped that I wouldn't need it at all, as T-Mobile has historically been regarded as pretty good in London and the South East if not that great outside of it.

My hopes have been dashed though whenever in W12 or inside big steel concrete buildings. At this point 3G became a distant memory and a whiff of 'T-Mobile Orange' is a joy to behold. One issue though has been the phone struggling to know when it should be on one network or the other. As I’ve described before, this was a nightmare in the days of Three not having enough of its own network and landing you on O2. The phone would cling onto Three for as long as possible, dropping your call when really you should of been passed to O2.

So at times I'd find myself stuck on T-Mobile Orange without data or GPRS at best when I could of been back on T-Mobiles 3G. Frustrating.

This was though admittedly in the early days. Now I find it less obviously annoying and if I do end up on Orange's network it is only for as long as required. Still, at least I can still make calls and texts.

Calling and texting though, on an iPhone, its just so old skool isn't it? Our expectations are higher than that now with our iPad's and iPhone's.

Now if you swathe me in endless 3G sharing from Orange and T-Mobile, I'll take notice. Boy expectations will be big however: I'll also expect never to go without 3G.

I do wonder how often Orange's users are moving over to T-Mobile though? I'm sure we will find out when I move on to test Orange as the next network for the iPhone SIM Only blog...

T-Mobile, Orange brings subsidised iPad’s to the UK

| Latest News | November 26, 2010

The iPad comes to T-Mobile

iPadMobile company T-Mobile has announced it is going to offer subsidised iPad's in the UK

The Everything Everywhere company texted it's customers earlier to announce that 'The iPad is coming to T-Mobile".

If taken with a contract, the iPad will be £199 up front with a £27 monthly fee. Existing T-Mobile customers will pay £25. This will come with 1GB of data allowance a month, plus an extra 1GB 'quiet' time: a gig for use by insomniacs between midnight and 10am.

It will also be available 'Pay As You Go' for £529. So we can only assume that that will obviously be the 16GB iPad 3G. Data charges for PAYG are as follows:

500 MB per day for £2 per day

1GB per day for £7 per week

2GB per day for £15 per month

As we've seen with Mobile Broadband, for very light occasional users T-Mobile's £2 for day (with fixed period on top ups) option is a good bet. 2GB per day for £15 a month is a competitive deal for very heavy users. Although we'd be surprised if anyone gets through that amount of data on their iPad away from Wifi.

Parent company Everything Everywhere will also be doing the same through Orange

Orange: The futures bright, the futures tablet

iPhone SIM Only Review: T-Mobile on Orange. And vice versa.

| The UsedMac Blog | October 23, 2010

T-Mobile

Pink: Orange sort of goes with it

You  may of seen all the adverts recently highlighting how T-Mobile and Orange customers can now use each others networks for calls and texts. As I am currently trialling T-Mobile's service for our iPhone SIM Only blog, I thought I'd sign up and give it a go.

Currently it only applies to 2G signal. Sadly as of yet users can't roam onto 3G, however they have said that this could happen soon.

Now you'd of thought I'd have no need for this in London. Surely the capital is drenched in T-Mobile 3G coverage? Sadly not. In fact I've been rather surprised with have variable it can be. Often there is just 2G signal and when 3G is available its rarely all bars.

I remember in the past that people would talk about One2One having poor in building signal. I seem to have experienced this with T-Mobile with the iPhone though. Sometimes I've been down to No Signal even in the office.

So now that I've enabled roaming to Orange's network for Calls and Texts what happens? Well you are aware that you have as the name of the network appears as 'T-Mobile Orange'.

I've only experience this within London so far and I suspect that in such a populated area its somewhat counter-productive. Why? Well I've felt that at times my phone has got a bit confused trying to decide which network its on, leading to it just sitting there without any signal at all. This was a common issue in the early days of 3 when you often had to leapfrog onto O2's network just to carry on making calls. It was often messy and you'd always drop a call.

My father who has an iPhone on Orange had major problems with this and has since switched it off. He also lives in a large city where 2G coverage should not be an issue.

So I suspect this a boon for those who have signed up to each of the networks if they are living somewhere rural and previously had no signal. No they can at least have more of a chance at making calls or sending texts.

I'm going to stick with it though as its early days and I suspect its a hell of an undertaking for Everything, Everywhere.

It will be interesting to see how soon its extended to the 3G.

iPhone SIM Only Review: T-Mobile is go!

| The UsedMac Blog | October 6, 2010

T-Mobile

Well my number is ported so the T-Mobile iPhone experience starts here. Who would of thought I'd be able to do this back when I first got my iPhone 3G? It was a different landscape then: it seemed it would be exclusive to O2 forever, the App Store was in its infancy, the iPhone still felt a niche buy with many not wanting to give up the ability to forward a text or MMS - how expectations have changed!

As users we have gone from wanting excellent cameras and text forwarding on our phones to the full blown web, apps and games. With it our expectations for 3G coverage and speed have ramped up significantly. That is the point of this special blog series: to try and find the best 3G mobile network in the UK for iPhone users!

As you'll of previously read, Three has surpassed low expectations and delivered a great experience for mobile data, even at time matching there rhetoric. Since moving from O2 to Three I've definitely had a better iPhone experience within the M25 in the capital. O2's network struggled to cope with the demand of all those iPhones from its period of exclusivity meaning even clear phone calls became a struggle. With Three the call quality was far improved with less dropped calls. This was nothing compared to the data though with a blinding N1 speed test effort delivering bandwidth than many people in the UK get on ADSL.

So given the bar Three has set, I'll be judging T-Mobile on the following:

  • Great UK 3G coverage for trips away from home
  • Better 2G/3G handover ability than Three
  • Solid 3G data performance in Central London (The ability to stream live radio uninterrupted when walking around the capital being my favourite test)
  • Value For Money
  • Customer Service

Something else that I'll be considering is the 'iPhone Factor'. O2 scored highly with this: visual voicemail and there own App Store app to check your usage. No such niceties with Three: standard voicemail and no apps. O2 has had a headstart though so perhaps other networks will catch up.

So keep tuned to see how T-Mobile fairs!

iPhone SIM Only Review: T-Mobile – Nothing, Nowhere so far.

| The UsedMac Blog | October 5, 2010

T-Mobile

Well sadly it's been far more effort than it ever should of been with T-Mobile so far.

First up I failed to even get a SIM Only card out of them. Due to living in a new build property, our address isn't formatted correctly in pretty much all of the automated entry forms and postcode databases in use. This meant a failed credit check, which had to be resolved in writing.

T-Mob where apologetic about this and eventually very helpful. It did mean though that by the time I'd got a SIM from them, my original PAC code from Three had expired.

So which Tariff did I go for? Obviously Data is crucial, so I've always ensure that the SIM Only tariffs have between 500mb to 1GB of data allowance a month (initially the networks described Data Allowances as 'unlimited', however now they are imposing restrictions. The average allowance in the UK mobile industry now seems to be around the 750mb mark, however T-Mobile still describe their own as 'Unlimited').

Here is how it stacked up:

600 Minutes + a 'free booster' (I chose Unlimited Internet) for £20 a month

An additional 'Unlimited Texts' booster for £5 a month.

I'm an average call user and probably a above average texter, so just like O2 and Three, I decided on a healthy 600 minutes and Unlimited Texts (In Three's they again defined an amount - an eye watering 3000!). Having at times felt restricted by the 300 minutes on offer from Three, I've been looking forward to seeing 'T-Mobile 3G' appearing on the status bar of my iPhone 3G. Plus I really like Pink.

So despite the Credit Check setbacks, my optimism was high for the number port. That was until I called them up to do it.  I was astonished to be told that despite me not even activating or using my SIM, I'd already commenced by billing date. This meant that whether I liked it or not I had spent some 16 days paying for an allowance I hadn't been using. To make matters worse, when I port my personal number, their 'systems' (don't you hate these excuses?) must split up my allowance. So rather than have the full 600 minutes I'd paid for, once ported my own number would only recieve 182 of them!

Madness. Which I immediately pointed out to the chap on the phone at T-Mobile customer services. He couldn't budge though "it's how our automated billing system works". I felt pretty ripped off by this and did think twice about porting but the how must go on. My annoyances was alleviated a bit by the Customer Service rep offering me a £10 discount off last months bill.

When I enquired how this would affect the Unlimited Texts and Internet I was told it wouldn't. Bizarre.

So my number port is taking place in a few days. With full 3G signal in my North London flat, lets hope the only way is up now.

The iPhone SIM Only Challenge: A Recap

| The UsedMac Blog | September 14, 2010

T-Mobile

So my time with Three UK has come to an end. Soon I'll be porting my genuine day-to-day mobile number to T-Mobile UK, using my iPhone 3G on it for real.

Why? Well in the continued quest to find out which network you should run your iPhone on.

Since O2's exclusive carriage deal came to an end in the UK and the launch of the new iPhone 4, we have been spoilt for carrier choice. You can now buy an iPhone with a contract from O2, Three, T-Mobile, Orange and Vodafone.

All of them also offer SIM-Only deals, a product that O2 revolutionised the contract and PAYG market with. It essentially combines the two: you get the benefits of contract tariffs (lots of minutes, good value) with the flexibility of Pay As You Go (no ties, a much shorter minimum term of 30 days). For iPhone users that are out of contract it means they can try out different networks without having to commit to 18 or even 24 month contracts.

Why is network performance so important to iPhone users? Well it's the first 3G Smartphone that really puts big data demands on the mobile networks. Admittedly it is far from the first 3G handset, but it’s easily the most successful as a mass-market proposition here in the UK. As we know it's also beautifully intuitive to use, meaning that many more people are using the mobile web, Tweeting, emailing and watching YouTube. This puts a great pressure on mobile phone company’s networks and is the reason behind this UsedMac blog.

I became frustrated with the performance of O2 in London. Despite no issues with signal strength, I was rarely able to use it. In my mind O2 simply had too many iPhone users without the network capacity to back it up. Now that we have the choice of all the networks I'm going to find out which is the best all round experience on these factors:

  • 3G Data performance
  • Call quality
  • Value for Money
  • Customer Service

I started with O2 on a bad note, joined Three with low expectations and now move to T-Mobile with positive reviews from friends.

T-Mobiles performance will be particularly interesting for another network: Orange.

They are currently merging with each other and from October the 5th will share their 2G network for their customers. In the future they may do the same with their 3G network, which could give them the largest 3G coverage in the UK.

Stay tuned for my experiences with T-Mobile!