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iPhone SIM Only Review: Time to leave for Orange County

| The UsedMac Blog | January 27, 2011

Orange Logo

Sharing: Good for T-Mobile

Well it's been far too long since I did an update on the world of my SIM Only experiment to see which UK Mobile Network was most suitable for the iPhone. Which is surprising seeing as I've spent more time with T-Mobile than I ever envisaged. Did they outdo Three in my estimations? Well, no.

Having spend a good 3 months now on T-Mobile, its time to move on to their once rival and now partner Orange. This wont be the first time of using Orange's network recently though, even if it's been almost 7 years since I was last an Orange customer. Why? Well as I explained in previous posts, T-Mobile and Orange customers can now share each others networks for Calls and Texts (marketing speak for an easier way of describing 2G) but not 3G for data, yet.

Sadly though for T-Mobile it's been the Orange 3G that I've been yearning for quite often. Despite being happy with my T-Mobile Broadband dongle for occasion use with my MacBook, I've felt T-Mobile's 3G signal to be lacking in Central London, particularly within buildings such as when in work. Often I'll drop to 2G and sometimes end up on Orange's network, following a period of uncertainty with no signal at all. Perhaps Dark Forces are in play?

So soon I'll be PAC coding over to Orange. I'm interested in finding out whether Orange still have the gloss to them that kept me with them for so long in the early noughties or whether they have too been swamped under by iPhone's and other assorted smartphones sucking the data out of them.

Still it seems that incredibly Three is the network that sets the bar on the iPhone...

iPhone SIM Only Review: What’s T-Mobile like on Orange?

| The UsedMac Blog | December 5, 2010

T-Mobile: on er Orange

T-Mobile: on er Orange

Well it's been a while with T-Mobile on our SIM Only real world, real life test. It’s also been an interesting period too for the network as they have started to merge behind the scenes with Orange. Only recently has this coming together been visible on the high street as well. Not in a traditional sense though, the two brands are continuing to exist side by side. Instead of sharing shops, they are sharing networks.

They are both shouting about this too. In the capital they have run ads alongside each other in characteristic Pink and Black & Orange across nearly every tube train I have got in. In the national press they also run playful ads to tell us that Orange users are welcome on T-Mobile and vice versa. They are hardly holding back this new feature in fear of use.

Let's clarify though that it's only their 'Talk n Text' networks that are being shared (original 2G basically) and not what all of us are now interested in: 3G and its higher data speeds. Surely in this age, all of the 'original four' networks have nailed their basic 2G coverage? They've had long enough. You'd of thought especially in London that I'd be picking up full bars with my ears alone.

Astonishingly though in the case of T-Mobile this is not the case. I've noticed in Central and West London my signal disappear altogether when inside buildings. Other times I've come out of the Tube and not gained any for 10 minutes. This reminded me of being back in the bad old days of O2 before I moved to Three. This is obviously a very personal experience, but in the age where we all worry about 3G signal, its worth remembering that people still struggle to get any whatsoever.

So for T-Mobile and Orange, it's good they are merging like this. Just think of all those disgruntled users that will of signed up for a 24 month Orange contract, yet can't get a whiff of signal in their own house. At least now they have a chance of making calls over T-Mobile.

Sharing: Good for T-Mobile

How have I found it? Well initially: mixed. I had hoped that I wouldn't need it at all, as T-Mobile has historically been regarded as pretty good in London and the South East if not that great outside of it.

My hopes have been dashed though whenever in W12 or inside big steel concrete buildings. At this point 3G became a distant memory and a whiff of 'T-Mobile Orange' is a joy to behold. One issue though has been the phone struggling to know when it should be on one network or the other. As I’ve described before, this was a nightmare in the days of Three not having enough of its own network and landing you on O2. The phone would cling onto Three for as long as possible, dropping your call when really you should of been passed to O2.

So at times I'd find myself stuck on T-Mobile Orange without data or GPRS at best when I could of been back on T-Mobiles 3G. Frustrating.

This was though admittedly in the early days. Now I find it less obviously annoying and if I do end up on Orange's network it is only for as long as required. Still, at least I can still make calls and texts.

Calling and texting though, on an iPhone, its just so old skool isn't it? Our expectations are higher than that now with our iPad's and iPhone's.

Now if you swathe me in endless 3G sharing from Orange and T-Mobile, I'll take notice. Boy expectations will be big however: I'll also expect never to go without 3G.

I do wonder how often Orange's users are moving over to T-Mobile though? I'm sure we will find out when I move on to test Orange as the next network for the iPhone SIM Only blog...

iPhone SIM Only Review: T-Mobile on Orange. And vice versa.

| The UsedMac Blog | October 23, 2010

T-Mobile

Pink: Orange sort of goes with it

You  may of seen all the adverts recently highlighting how T-Mobile and Orange customers can now use each others networks for calls and texts. As I am currently trialling T-Mobile's service for our iPhone SIM Only blog, I thought I'd sign up and give it a go.

Currently it only applies to 2G signal. Sadly as of yet users can't roam onto 3G, however they have said that this could happen soon.

Now you'd of thought I'd have no need for this in London. Surely the capital is drenched in T-Mobile 3G coverage? Sadly not. In fact I've been rather surprised with have variable it can be. Often there is just 2G signal and when 3G is available its rarely all bars.

I remember in the past that people would talk about One2One having poor in building signal. I seem to have experienced this with T-Mobile with the iPhone though. Sometimes I've been down to No Signal even in the office.

So now that I've enabled roaming to Orange's network for Calls and Texts what happens? Well you are aware that you have as the name of the network appears as 'T-Mobile Orange'.

I've only experience this within London so far and I suspect that in such a populated area its somewhat counter-productive. Why? Well I've felt that at times my phone has got a bit confused trying to decide which network its on, leading to it just sitting there without any signal at all. This was a common issue in the early days of 3 when you often had to leapfrog onto O2's network just to carry on making calls. It was often messy and you'd always drop a call.

My father who has an iPhone on Orange had major problems with this and has since switched it off. He also lives in a large city where 2G coverage should not be an issue.

So I suspect this a boon for those who have signed up to each of the networks if they are living somewhere rural and previously had no signal. No they can at least have more of a chance at making calls or sending texts.

I'm going to stick with it though as its early days and I suspect its a hell of an undertaking for Everything, Everywhere.

It will be interesting to see how soon its extended to the 3G.

Can you get an iPhone 4 for free on a Three SIM Only deal?

| Cool Tips, Latest News, The UsedMac Blog | October 11, 2010

FaceChat Thumbnail

I have spent the weekend full of regret.

No it's not about Saturday nights kebab. Or the 3 jaegerbombs that preceeded it. Nor is it that I lost 2 hours of my life to X Factor last night.

It was the fact I turned down a very good offer on an iPhone 4 from Three.

As you'll know we are on the search for the best UK mobile network for iPhone users. If you didn't know this then check out our iPhone SIM Only blog here.

I have been testing the networks for real. Not in a lab, not in a day, but by porting my own number after 2-3 months with each network. So when it came to get my PAC code from Three, the customer service agent on the line made me an offer to stay.

A very good offer in fact: despite me only being with Three for 2.5 months on a 30 day SIM only contract, he offered me a completely free iPhone 4, on a 24 month contract. Now this in itself is a pretty good deal, but the contract itself didn't break the bank. For £35 a month I'd get 500 any network minutes, 3000 texts, 3000 3 to 3 minutes and 1GB of data. So not quite the bargainous One Plan, but hardly the £50 a month you'd expect to pay elsewhere in order to get an iPhone 4 without any upfront payment.

So why was I offered this? Well mobile phone networks put a lot of effort into reducing something called 'churn'. This is the term used to describe when a person leaves a network, rather than joining or renewing their contract. Why is this important? Well if a network signs up 10 users in a day, but also churns 10 users, then they haven't actually increased the number of people willing to give them money. This is exactly why they try to keep hold of our custom at the end of our contracts with a free upgrade to a great handset and some extra minutes thrown in. (You may of noticed that 24 month contracts have now become commonplace - this is simply to lock us in to pay for longer).

So a good offer is far from rare nowadays. In fact websites like MoneySavingExpert will tell you how to get a better deal. What astonishes me though was that Three was prepared to spend so much on keeping my custom, even though I'd been with them for a very short period of time.

So if your patient and fancy spending a few months on one of their iPhone SIM Only deals, then you could find yourself being offered a free iPhone 4 when you ask to leave them.

Are you about to try and leave a mobile network after only a few months? Did they offer you anything to stay? Let us know and leave a comment!

iPhone SIM Only Review: T-Mobile is go!

| The UsedMac Blog | October 6, 2010

T-Mobile

Well my number is ported so the T-Mobile iPhone experience starts here. Who would of thought I'd be able to do this back when I first got my iPhone 3G? It was a different landscape then: it seemed it would be exclusive to O2 forever, the App Store was in its infancy, the iPhone still felt a niche buy with many not wanting to give up the ability to forward a text or MMS - how expectations have changed!

As users we have gone from wanting excellent cameras and text forwarding on our phones to the full blown web, apps and games. With it our expectations for 3G coverage and speed have ramped up significantly. That is the point of this special blog series: to try and find the best 3G mobile network in the UK for iPhone users!

As you'll of previously read, Three has surpassed low expectations and delivered a great experience for mobile data, even at time matching there rhetoric. Since moving from O2 to Three I've definitely had a better iPhone experience within the M25 in the capital. O2's network struggled to cope with the demand of all those iPhones from its period of exclusivity meaning even clear phone calls became a struggle. With Three the call quality was far improved with less dropped calls. This was nothing compared to the data though with a blinding N1 speed test effort delivering bandwidth than many people in the UK get on ADSL.

So given the bar Three has set, I'll be judging T-Mobile on the following:

  • Great UK 3G coverage for trips away from home
  • Better 2G/3G handover ability than Three
  • Solid 3G data performance in Central London (The ability to stream live radio uninterrupted when walking around the capital being my favourite test)
  • Value For Money
  • Customer Service

Something else that I'll be considering is the 'iPhone Factor'. O2 scored highly with this: visual voicemail and there own App Store app to check your usage. No such niceties with Three: standard voicemail and no apps. O2 has had a headstart though so perhaps other networks will catch up.

So keep tuned to see how T-Mobile fairs!

iPhone SIM Only Review: T-Mobile – Nothing, Nowhere so far.

| The UsedMac Blog | October 5, 2010

T-Mobile

Well sadly it's been far more effort than it ever should of been with T-Mobile so far.

First up I failed to even get a SIM Only card out of them. Due to living in a new build property, our address isn't formatted correctly in pretty much all of the automated entry forms and postcode databases in use. This meant a failed credit check, which had to be resolved in writing.

T-Mob where apologetic about this and eventually very helpful. It did mean though that by the time I'd got a SIM from them, my original PAC code from Three had expired.

So which Tariff did I go for? Obviously Data is crucial, so I've always ensure that the SIM Only tariffs have between 500mb to 1GB of data allowance a month (initially the networks described Data Allowances as 'unlimited', however now they are imposing restrictions. The average allowance in the UK mobile industry now seems to be around the 750mb mark, however T-Mobile still describe their own as 'Unlimited').

Here is how it stacked up:

600 Minutes + a 'free booster' (I chose Unlimited Internet) for £20 a month

An additional 'Unlimited Texts' booster for £5 a month.

I'm an average call user and probably a above average texter, so just like O2 and Three, I decided on a healthy 600 minutes and Unlimited Texts (In Three's they again defined an amount - an eye watering 3000!). Having at times felt restricted by the 300 minutes on offer from Three, I've been looking forward to seeing 'T-Mobile 3G' appearing on the status bar of my iPhone 3G. Plus I really like Pink.

So despite the Credit Check setbacks, my optimism was high for the number port. That was until I called them up to do it.  I was astonished to be told that despite me not even activating or using my SIM, I'd already commenced by billing date. This meant that whether I liked it or not I had spent some 16 days paying for an allowance I hadn't been using. To make matters worse, when I port my personal number, their 'systems' (don't you hate these excuses?) must split up my allowance. So rather than have the full 600 minutes I'd paid for, once ported my own number would only recieve 182 of them!

Madness. Which I immediately pointed out to the chap on the phone at T-Mobile customer services. He couldn't budge though "it's how our automated billing system works". I felt pretty ripped off by this and did think twice about porting but the how must go on. My annoyances was alleviated a bit by the Customer Service rep offering me a £10 discount off last months bill.

When I enquired how this would affect the Unlimited Texts and Internet I was told it wouldn't. Bizarre.

So my number port is taking place in a few days. With full 3G signal in my North London flat, lets hope the only way is up now.

The iPhone SIM Only Challenge: A Recap

| The UsedMac Blog | September 14, 2010

T-Mobile

So my time with Three UK has come to an end. Soon I'll be porting my genuine day-to-day mobile number to T-Mobile UK, using my iPhone 3G on it for real.

Why? Well in the continued quest to find out which network you should run your iPhone on.

Since O2's exclusive carriage deal came to an end in the UK and the launch of the new iPhone 4, we have been spoilt for carrier choice. You can now buy an iPhone with a contract from O2, Three, T-Mobile, Orange and Vodafone.

All of them also offer SIM-Only deals, a product that O2 revolutionised the contract and PAYG market with. It essentially combines the two: you get the benefits of contract tariffs (lots of minutes, good value) with the flexibility of Pay As You Go (no ties, a much shorter minimum term of 30 days). For iPhone users that are out of contract it means they can try out different networks without having to commit to 18 or even 24 month contracts.

Why is network performance so important to iPhone users? Well it's the first 3G Smartphone that really puts big data demands on the mobile networks. Admittedly it is far from the first 3G handset, but it’s easily the most successful as a mass-market proposition here in the UK. As we know it's also beautifully intuitive to use, meaning that many more people are using the mobile web, Tweeting, emailing and watching YouTube. This puts a great pressure on mobile phone company’s networks and is the reason behind this UsedMac blog.

I became frustrated with the performance of O2 in London. Despite no issues with signal strength, I was rarely able to use it. In my mind O2 simply had too many iPhone users without the network capacity to back it up. Now that we have the choice of all the networks I'm going to find out which is the best all round experience on these factors:

  • 3G Data performance
  • Call quality
  • Value for Money
  • Customer Service

I started with O2 on a bad note, joined Three with low expectations and now move to T-Mobile with positive reviews from friends.

T-Mobiles performance will be particularly interesting for another network: Orange.

They are currently merging with each other and from October the 5th will share their 2G network for their customers. In the future they may do the same with their 3G network, which could give them the largest 3G coverage in the UK.

Stay tuned for my experiences with T-Mobile!

Hello 3: Sign up and initial impressions

| The UsedMac Blog | August 17, 2010

Three SIM Pack: Never thought I'd see one of these again

Three SIM Pack: Never thought I'd see one of these again

So my mind was made up. I'd tombstone onto the deadly rocks of Three.

I initially went into a 3 Store to have a look at the tariff options, but being a mobile phone store I had to get out after 30 seconds.

So later at home I decided to order online. I followed the SIM Only link for the iPhone on their website and ordered away. All that was needed was my postal address. That was it. There was no indication that I'd completed the form properly though, so I did it twice. I'll probably end up with 2 SIM packs. Something to sort out there, Three.

The next day the SIM pack arrived. Time for the first test: 3's Customer Service. This was famous when they started for being exclusively based in Indian call centres. It was far from good at the time, so had they improved?

I'm pleased to say they have. It was efficient, friendly (perhaps a little too friendly in that staged sort of way) and the staff were helpful and well informed. I had to go through the process of registering my details and setting up for payment.

At the end I choose the £15 per month package with a 30 day minimum term. That gets you the following:

  • 300 Any Network Minutes
  • 3000 3 to 3 Minutes (unlikely to use many of them)
  • 3000 Texts (With my addiction to texting I'm quite likely to hammer this)
  • and 1GB of Data (quite generous seeing as other networks give you 500 or 750mb)

So I have to say in terms of the Customer Service and the normally dreaded Offshore Call Centre: not bad. Not bad at all.

Videocalling: No one ever bothered did they?

Videocall anyone?

When Three launched they only really had one use for all that bandwidth: videocalling. It never really took off though for some reason even though it was touted as the future. Luckily for them though all that investment in the network has paid off now the mobile web is upon us and we want to consume more and more data on our phones.

It took a while for the initial SIM to get activated. For a while I wondered if 3G was ever going to work as it was just stuck on 2G. I suspect it activated on Orange's network first (Three use Orange as a fallback for voice and texts when your out of their own 3G network) sometime before it did on their own network. Eventually it did though later in the day.

At first though I seemed to get little connectivity. This got me worried. Had I not been given the correct package? They had barely started to offer the iPhone after all. Luckily though when I plugged the iPhone back into iTunes it asked me if I wanted to Update Carrier settings. Clearly this was a good sign and it knew I needed new settings in order to use 3. Lovely.

Once this was applied all seemed well and data worked as expected. In fact it worked very well. Instantly seeming nippier compared to O2's clogged up network. For the first time I managed to walk home from work (an hour long stroll from Central to North London) and stream radio over 3G with little at all in the way of interruption bar the odd bit of buffering. Previously on O2 I'd bizarrely lose all signal altogether walking up the hill on the Pentonville Road.

So so far, so good in terms of their network. I can actually dial a number on the iPhone and it rings! Straight away!

Fancy that.

Useful Links:
Three Sim Only Package

Ridin’ Solo, I’m Ridin’ Solo – Part 1

| The UsedMac Blog | July 24, 2010

Ah Jason Derulo. To some a purveyor of fine bright sunny Pop. To others: The Gimp that keeps singing 'Beluga Heights' on the intro to all his weak tracks. I'm feeling somewhat inspired by his most recent big hit though.

I've just come to the end of my 18 month contract with O2 UK. That means my trusty stead, the 16gb iPhone 3G, is mine to do with as I wish. This means a few options:

  • Send it to Envirofone and get some cash to spend on Take That tickets....
  • Carry on as I am with O2 on Simplicity (£15 a month isn't to be sniffed at)
  • Get the hell off O2's overloaded network See how life is on Vodafone, Orange and even T-Mobile.
  • Get an Android

Clearly the latter isn't going to happen (not with this sort of attention to detail)

So rather than sign straight up to the lovely new iPhone 4 I thought it would be a great opportunity to Road Test some other networks.

First of all I made sure O2 unlocked my iPhone before getting my PAC code. If you want to, O2's Online Unlocking form is here

And then I made a visit to the Devil.

After vowing never to give them a penny of money again. I walked into a 3 Store. Hold on tight for my next post.

The iPhone SIM Only Network World (ok that bit is a lie) Tour starts here!